Terms & Conditions

About This Store

Trailenora operates this catalog. Compare the packed size and the pieces included with your plans. Allow time to inspect and assemble any gear you need for a scheduled trip.

Product Information

Check the item description, dimensions, quantity and chosen options before ordering. Product photos illustrate the item or available options. Color appearance can vary with your display. Contact support if you need help comparing variants.

Orders

Adding an item to the cart does not create an order. When online ordering is available, review the items and delivery address before submitting payment. If we cannot fulfill an accepted paid order, we will contact you and refund any payment for the unfulfilled item.

Prices and Payment

Prices are shown in U.S. dollars. Review the order summary for the price and any applicable charges before authorizing payment. This store does not accept online orders or payments. The catalog and cart are available for browsing and comparing products. For product questions, contact customer support.

Delivery

We ship within the 48 contiguous United States and Washington, D.C. Alaska, Hawaii, U.S. territories and international destinations are outside our delivery area. Free standard shipping is available without a minimum purchase to the 48 contiguous United States and Washington, D.C. Order Processing Time: 1–2 Business Days. Shipping Transit Time: 2–5 Business Days. Total Estimated Delivery Time: 3–7 Business Days.

Returns and Refunds

Request a return within 30 days of delivery. Include your order number, the item and the reason for the return. Free Return Shipping on Eligible Returns. We cover the return postage for eligible returns and provide a prepaid label or seller-paid shipping instructions. The Return & Refund Policy describes the review process and how we issue approved refunds.

Use of the Website and Responsibility

Use this website lawfully and provide accurate details when contacting us or placing an order. Keep your account credentials secure. Delivery dates are estimates. These terms do not limit any rights or remedies that cannot be limited under applicable law.

Shipping Policy · Return & Refund Policy · Privacy Policy · Payment Policy · Contact Us

Customer Support

Trailenora
[email protected]
+1 (616) 308-9574
12241 Ives Meadow Lane NE, Cedar Springs, MI, US 49319

Customer support is available Monday through Friday.