Frequently Asked Questions
Campsite field guide
How do I choose gear for a car campsite or a short hike?
For a car campsite, compare setup dimensions with your site. For gear you’ll carry, compare packed size and listed weight with the space and load you can manage.
How much room should I reserve for setup?
Use the product’s assembled dimensions and allow space to open, use and pack it. Follow any clearance and staking instructions for the item.
Orders for your next trip
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When should my order arrive?
Total Estimated Delivery Time: 3–7 Business Days. Business days are Monday through Friday, excluding U.S. federal holidays. These windows are estimates. The total adds processing and transit and starts when we accept the order.
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How long does order processing take?
Order Processing Time: 1–2 Business Days.
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How long does shipping take after dispatch?
Shipping Transit Time: 2–5 Business Days.
Where is standard shipping free?
Free standard shipping is available without a minimum purchase to the 48 contiguous United States and Washington, D.C.
How does ordering work?
This store does not accept online orders or payments. The catalog and cart are available for browsing and comparing products. For product questions, contact customer support.
How do I request a return?
Request a return within 30 days of delivery. Include your order number, the item and the reason for the return.
How do I reach customer support?
Email [email protected] or call +1 (616) 308-9574 Monday through Friday. Include your intended setup, the gear name and the part you are asking about.
Who pays return postage?
Free Return Shipping on Eligible Returns. We cover the return postage for eligible returns and provide a prepaid label or seller-paid shipping instructions.
Shipping Policy · Return & Refund Policy · Privacy Policy · Payment Policy · Contact Us
Customer Support
Trailenora
[email protected]
+1 (616) 308-9574
12241 Ives Meadow Lane NE, Cedar Springs, MI, US 49319
Customer support is available Monday through Friday.